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Return of goods

Wood house / Return of goods

Dear clients,

You have right, in a period of 14 days of receipt, to give up unconditionally (in whole or in part) from the order made and received by you on our site, without paying any costs, excluding the costs of returning the goods back.

14-the daily term starts from the date of acceptance of the delivery by you or a third party, located on the one you specified shipping address.

Within the above deadline, to return the goods is necessary:

  1. Let the goods be unused and with completely preserved commercial type;
  2. To send the goods by courier with a courier service paid by you to the following address: Plovdiv city, st. Ostromila 18
  3. The product must be well packed when courier delivery, so as not to be damaged during transportation (without glued bills of lading on the commercial packaging).
  4. Fill in correctly and comprehensively (fields in yellow are required) Standard form for exercising the right of withdrawal, which form to send to an email address: with subject “Cancel order №………………” and to him print and attach to the package, which you hand over to the courier.
  5. Attach to the package the receipt for the purchase made;

Only the strict fulfillment of the above conditions makes it possible to accept the refused goods and refund the price paid.

The right to refuse delivery received it can not to be practiced in a physical store.

You can download the withdrawal form here: Standard form for exercising the right of withdrawal

For more information please, visit the website of the Consumer Protection Commission. You can access the site directly from here: KZP